Shipping Policy
Order Processing
Orders are typically processed and shipped within 2–4 business days after your order is placed.
Business days are Monday through Friday and do not include weekends or U.S. federal holidays. During new releases, sales, holidays, or periods of high order volume, processing times may be slightly longer.
Once your order ships, you will receive a shipping confirmation with tracking information when available.
U.S. Shipping
We ship throughout the United States.
Estimated delivery times after your order has been shipped are typically:
- Standard Shipping: 3–7 business days
- Expedited Shipping: Delivery time shown at checkout, when available
Shipping rates are calculated or displayed at checkout based on your order and destination.
Please note that delivery estimates are provided by the shipping carrier and are not guaranteed. Delays caused by weather, carrier disruptions, holidays, or other circumstances outside of our control may occur.
International Shipping
International shipping may be available to select countries.
Delivery times vary depending on the destination and may be affected by customs processing.
International customers are responsible for any applicable customs duties, import taxes, VAT, or other fees charged by their country. These charges are not included in the item or shipping price unless otherwise stated at checkout.
We are not responsible for delays caused by customs.
Tracking
If tracking is included with your shipping method, tracking information will be emailed to you once your order has been shipped.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before the order ships, but changes cannot be guaranteed once an order has been processed or handed over to the carrier.
If an order is returned to us because an incorrect or incomplete address was provided, the customer may be responsible for additional shipping costs to have the order resent.
Lost, Stolen, or Delayed Packages
Once a package has been transferred to the shipping carrier, delivery is handled by the carrier.
If your tracking information shows that your package is delayed, please allow additional time for delivery and contact the carrier for further information.
If your tracking shows the package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.
If you believe your package has been lost in transit, please contact us and we will do our best to assist you with the carrier's claims process.
Damaged Orders
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible after delivery and include your order number and photos of the item/package so we can review the issue.
Questions
If you have any questions regarding your shipment or order, please contact us through our store's contact page.
By placing an order, you acknowledge and agree to the shipping terms outlined above.